🐾 Terms & Conditions

The Isle of Whiskers, Thanet

Welcome! These Terms & Conditions outline the rules and guidelines for using The Isle of Whiskers – Thanet cat and small pet sitting services. By booking our services, you agree to the following:

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1. Bookings & Deposits

• Bookings must be made in advance through our app, website, or direct contact.

• A non-refundable deposit (percentage of total booking) is payable at consultation, key collection, or during booking to secure your dates.

• All bookings are confirmed once the deposit is received.

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2. Meet & Greet / Key Collection

• A Meet & Greet is required before the first visit. This allows us to meet your pets, review routines, discuss medications, and collect keys if necessary.

• All keys are stored securely.

• Clients are strongly encouraged to provide a trusted emergency contact who can assist both with emergencies involving your pet and key access if needed.

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3. Kitty / Pet Sign-Up Form

• Before any visit, you must complete a Pet Sign-Up Form detailing:

  • Pet health and dietary requirements

  • Veterinarian contact information

  • Medication instructions (all medications must be explicitly discussed with us beforehand)

• Failure to provide accurate information may result in refusal of service.

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4. Service Scope & Pet Care Supplies

• Services include feeding, litter cleaning, welfare checks, play/attention, and agreed-upon household tasks (mail collection, watering a few plants, etc.).

• Clients must provide all food, treats, and cat litter required for the duration of the booking.

• For long stays or hospital visits, arrangements can be made to purchase or supply food on your behalf (additional costs apply).

• We do not care for reptiles, insects, most birds/aviaries, or animals outside of cats and small furry pets.

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5. Emergency Visits & Veterinary Care

• In the event your pet requires emergency veterinary treatment, we will attempt to contact you immediately then your emergency contact afterwards.

• If you cannot be reached, we will always act in the pet’s best interests.

• All pets MUST be registered with a veterinary practice locally.

• You are responsible for all veterinary costs incurred during an emergency.

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6. Client Responsibilities

• Ensure your pets are safe, accessible, and that all instructions are clear.

• Provide a trusted emergency contact for both pet emergencies and key access issues.

• Notify us of any changes in pet health, routine, or household circumstances.

• Supply all food, litter, and medications as required.

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7. Payments & Refunds

• Deposits are non-refundable. However dates can be transferred.

• Payments are due according to the booking agreement.

• Payments made in cash or by card in person

• Refunds for cancellations are only issued at our discretion (except where required by law).

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8. Liability

• While we take every precaution, we are not liable for:

  • Pre-existing health conditions or illnesses of pets

  • Accidents beyond our reasonable control

  • Loss, theft, or damage to property unless directly caused by our negligence

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9. Insurance & DBS

• We are fully insured and DBS checked, giving peace of mind for both you and your pets **IUNSURED WITH INSERT*.

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10. Privacy

• Personal and pet information is collected and stored securely.

• Data is only used for the purpose of providing services and complying with legal obligations.

• We do not share information with third parties for marketing purposes.

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11. Agreement

By booking a service with The Isle of Whiskers – Thanet, you confirm that:

• You have read, understood, and agree to these Terms & Conditions

• You have provided all necessary information about your pets, including dietary and health requirements

• You have nominated a trusted emergency contact for both pet care and key access

• You accept the deposit and payment conditions

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🐾 We aim to provide professional, loving, and reliable care for your pets. These Terms & Conditions ensure both your peace of mind and your pet’s safety while you’re away.