🐾 Privacy Policy – The Isle of Whiskers, Thanet

At The Isle of Whiskers – Thanet, your privacy and the security of your information are very important to us. This policy explains how we collect, use, and protect your data when you book our pet care services.

1. Information We Collect

When you book our services, we may collect the following information:

Your name, address, phone number, and email.
Pet details, including names, ages, dietary requirements, and health information.
Booking information, including dates, times, and services requested.
Payment information, including card details when paid in person, and payment confirmations.

2. How We Use Your Information

Your information is used to:

Process bookings and payments.
Contact you regarding your bookings, including reminders or updates.
Ensure the welfare of your pets during our visits.
Comply with any legal obligations.

3. Payments & Transactions

All card payments made in person are securely handled and processed according to current payment security standards.
No card information is stored beyond the transaction necessary to process payments.
Receipts or payment confirmations may be stored for accounting and legal purposes.

4. Data Security

All personal data is stored securely, either digitally in encrypted formats or physically in secure locations.
Access to your data is limited to The Isle of Whiskers team for the purpose of delivering services.
We take all reasonable steps to prevent unauthorized access, loss, or misuse of your information.

5. Sharing Information

We do not sell or share your personal information with third parties for marketing purposes.
Information may be shared with emergency contacts or veterinarians only when necessary for the welfare of your pets.

6. Your Rights

You have the right to request access to the personal information we hold about you.
You can request corrections, updates, or deletion of your data (except where retention is required by law).